A Review Of The Emotional Intelligence

INTRODUCTION

Before the 1980s, most researchers focused on cognitive news program agency when they look into human parole. Generally, they have found that the measure of intelligence which was IQ only had limited contribution to the outcome variables (Hunter, 1984). However, since the 1990s, the sagaciousness of human intelligence has been expanded to expression of emotions known as stimulated intelligence. Sawaf and Cooper (1998, 1997) stated that many people with a higher IQ would not consistently succeed in another(prenominal) fields such as professional invigoration because they lack of control over their emotions or on the other hand, they could full control over their emotions but could not “ argument in” with others. Thus, such question as why some people are more able to succeed than others counterbalance without a high IQ and what makes people successful has prompted a great deal of research and theories. The Israeli psychologist, Bar-On is one of those researchers. He quantified the components of the personality that make one cope with environmental demands and pressures effectively. Bar-On’s national led to the idea of emotional intelligence (EI). This concept look into the hospitality industry‘s most invaluable asset, the personnel, so it is necessary to review the concept of emotional intelligence and its application.




This paper will review the literature of emotional intelligence. To relieve the understanding of this concept, its models and measures will be described. The comparison of those models will as well as be examined, as will the relationship between EI and think areas. Finally, this paper will cover some controversies surrounding emotional intelligence.

EMOTIONAL INTELLIGENCE DEFINED

The idea of emotional intelligence (EI) began with the study of psychology in the 1990s. Thorndick(1920) introduced the concept of “social intelligence” and delimit it as the ability to understand and manage men and women , boys and girls-to deed of conveyance wisely in...If you want to get a full essay, prescribe it on our website: Orderessay



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